(2020.06.28) It is extraordinarily complex to buy memory for Macintosh computers. (Give it a shot. Can you get it right on the first go?) After four visits to stores and dealers, I gave up and ordered from the ostensibly-well-reputed Newegg. The RAM manufacturer was Nexim.

The RAM, which took weeks to arrive, was defective. My Mac was in the shop twice, in the latter case for six weeks, trying to diagnose the issue. It never was diagnosed. Only when I removed the Nexim RAM, and lived with not enough memory, and then later replaced it with another manufacturer’s, did this machine work correctly.

I asked for a return and a refund. It cost 18 bucks to mail back the RAM, which, incidentally, had been shipped via postal mail in a regular padded envelope. (I used a box.) The destination was somewhere in Bumfuck, Florida, in an industrial park. (I checked Street View images.) The delivery confirmation stated the item had been left in a storage locker, implying the destination is the sort of thing one would have used as a dead drop during the Cold War.

Nexim and Newegg then proceeded to:

  1. repeatedly ask for the tracking number of the package, including after it had been received

  2. repeatedly pretend not to be able to read or manipulate that tracking number, despite dealing with somebody who does not top-post and avoids HTML E‑mail, and who ultimately wrote it out in military alphabet

  3. issue a refund on an internal system, sent me umpteen notifications of same, then sent me a notification stating the refund had been cancelled

  4. keep my money

Newegg’s CEO (it has one) was keen on informing me of its pandemic preparedness plans. Given two months to reply to two requests for comment, he did nothing.

Newegg and Nexim are fly-by-night operations. Do not spend money with them.

(I have learned through this tribulation that Apple’s unreasonable prices for memory are a good deal overall. If remotely possible, buy a machine with all the RAM you will ever need present out of the box and ordered through and installed by Apple.)

The foregoing posting appeared on Joe Clark’s personal Weblog on 2020.04.13 12:03. This presentation was designed for printing and omits components that make sense only onscreen. (If you are seeing this on a screen, then the page stylesheet was not loaded or not loaded properly.) The permanent link is:

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None. I quit.

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